In FASTER B We strive to provide the best shopping experience for our valued customers, therefore we have established a clear warranty, exchange, and return policy that guarantees your rights and maintains your satisfaction.
Product warranty
The warranty is available for two years from the date of purchase, and covers all products except consumable parts such as brushes and rubber parts.
The warranty does not cover any damage caused by excessive salt in the water, changes in electrical voltage, or misuse.
Terms of sale
The guarantee is only available to the first customer.
If the product is transferred or sold to another person, the warranty is void.
Prices are subject to change without prior notice, and delivery times are clearly stated.
Spare parts are covered by the manufacturer's warranty only; there is no additional warranty on them.
Return and exchange terms
Equipment is usually only returned if there is a special agreement, and the conditions are as follows:
10% of the invoice value will be deducted as a return fee.
Returned goods must be new, unused, and in their original packaging.
The company has the right to refuse a refund in certain special cases.
Goods must be returned within four days of the invoice date, along with the original invoice.
Important notes
We always strive to provide a safe and reliable shopping experience.
For any inquiries regarding warranty or returns, you can contact us directly through customer service.
Explanatory letter regarding the client, Mr. Rakan Al-Otaibi
With reference to the client Mr. Rakan Al-Otaibi, we would like to clarify the following:
We are an organization committed to serving our customers with respect and transparency, and this has been explained. Replacement and Return Policy Openly declared to all customers
The invoices and contracts signed at the time of purchase state that consumable parts are not covered by the warranty, such as the mattress and aluminum, as well as malfunctions resulting from water salinity or changes in electrical voltage.
The customer was informed of the need to install a water purification filter to maintain the safety of the equipment, but this was not done for a period of one year and seven months.
Despite this, the company carried out various maintenance works without charging the client any financial compensation.
We assure you of our constant commitment to providing the best services that protect customer rights and enhance their trust. May God grant us success.
